Pre-built dashboards
The five vendor-neutral metrics rendered from gecx-chat/dashboards against ~150 deterministic seed events. Wire events to your collector to render live data.
import { MetricsDashboard } from 'gecx-chat/dashboards';
<MetricsDashboard events={chat.analyticsEvents} window="7d" />Window:Demo data
Deflection rate
80.5%
103 of 128 resolved without escalation
CSAT distribution
4.14 / 5
44 responses
1
2
3
4
5
Average handle time
2.1m
p50 across 128 sessions (all)
Agent-assist rate
78.9%
101 of 128 resolved sessions assisted
GMV breakdown
€4,082
23 purchases, AOV €340